Arizona Appliance & Home has been a trusted provider of premium appliances for over 75 years.  Arizona Appliance & Home is dedicated to offering exceptional customer service with an unparalleled selection of top-quality appliances. 

​​Role and Responsibilities​ 

As a Credit and Collection Analyst, you will play a vital role in ensuring the efficient and accurate processing of billing, payment applications and account resolutions. You will work closely with teams across the company, as well as with external partners to ensure a world-class finance organization. The Credit and Collection Analyst will help the team achieve their cash flow goals and mitigate delinquent receivables and potential bad debt loss. 

• Promote and uphold a culture that reflects the core values of Arizona Home and Appliance. 

• Review incoming payments for accuracy, audit and approve, and accurately apply payments once posted.   

• Complete and submit corresponding lien waivers, as required.  

• Examine the Invoice and Credit Note Browser for open items and audit data to ensure accurate and timely billing processing.  

• Ensure compliance with customer requirements, including submitting invoices through invoicing platforms, payment applications, or emails. 

• Review new and updated client billing instructions to ensure compliance with guidelines. 

• Prepare customer statements and credit memos, handle billing inquiries, and investigate and resolve billing errors as needed. 

• Interact with internal and external customers to provide excellent customer service, track accounts receivable, and coordinate collection efforts with the Sales Team and Leadership. 

• Handle credit-related complaints and offer recommendations for resolution. 

• Perform thorough credit review and assessment of new builder appliances by utilizing and analyzing credit reports, trade references, and other applicable sources of information 

• Identify and communicate opportunities to improve, standardize, and streamline processes. 

• Review new builder contracts for compliance with AAH guidelines, and work with the salesperson and customer to resolve any contract-related issues. 

Qualifications: 

• High school diploma or equivalent; additional education or certification in a related field is advantageous. 

• Over 3 years of experience in billing, accounting, or finance. 

• Familiarity with navigating and analyzing business and consumer credit reports preferred. 

• Lien and Bond knowledge and experience required. 

• Proficient in SharePoint, and MS Office with advanced Excel skills. 

• Strong communication and interpersonal skills, both written and verbal, with the ability to collaborate across departmental functions. 

• Excellent analytical and technical skills, with a keen attention to detail and a high degree of accuracy. 

• Hands-on, adaptable, and a team player capable of thriving in a fast-paced, agile environment. 

• Outstanding customer service skills, with the ability to negotiate when necessary and handle challenging customer situations. 

• Strong problem-solving abilities and the capacity to handle difficult situations professionally. 

Excellent organizational and time management skills to manage multiple tasks effectively. 

Additional Notes​ 

This position is office based, typically sitting at desk -requiring dexterity to be able to utilize phone, computer, and manuals, binders. 

What we offer

Health and Wellness:

Medical, dental, and vision insurance offerings, along with critical illness, hospital indemnity offerings.

Wellness programs and mental health support.

Financial Benefits:

Competitive salary 

Retirement plans, such as 401(k) with employer match.

Work-Life Balance:

Paid time off (PTO) including vacation, sick leave, and holidays.

Possible Hybrid opportunity after 90 days

Additional Perks:

Employee discounts, commuter benefits, and wellness stipends.

Company-sponsored events and social activities.

These benefits aim to support employees' overall well-being, financial stability, and professional growth.